Privacy Policy

Information We Collect

We collect information you provide directly to us when you:

• Complete our consultation forms (name, email address, phone number)
• Express interest in specific services (hair services, medical aesthetics, wellness treatments)
• Book appointments or make inquiries
• Communicate with us via email or phone

How We Use Your Information

We use the information we collect to:

• Process and confirm your consultation requests and appointments
• Send you appointment confirmations and reminders
• Respond to your inquiries and provide customer service
• Communicate about our services, specials, and promotions (with your consent)
• Improve our services and customer experience

Data Protection Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is transmitted securely and stored with encryption where appropriate. Access to personal information is restricted to authorized personnel who need it to perform their duties.

Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete personal information
• Withdrawal of Consent: Withdraw your consent to the collection, use, or disclosure of your personal information at any time (subject to legal or contractual obligations)
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

Third-Party Services

We use Resend, a trusted email service provider, to send consultation confirmations and communications. Resend processes your email address and name solely for the purpose of delivering emails on our behalf. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Medical Information Disclaimer

Any information you provide regarding medical aesthetics or wellness treatments is used solely to prepare for your consultation and provide appropriate services. This information is kept confidential and is not shared with third parties except as required by law. We are not a medical facility, and any treatments requiring medical oversight are performed under appropriate supervision.